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Comments & Suggestions

Thank you for sharing your feedback with us! We welcome your comments and suggestions and are always listening for ways to improve. You can submit your comments and suggestions online or in person.

Bring back the [old] photocopier. It did a much better job of copying newsprint.

We realize that our new photocopiers are a little different. Our lease on the old ones was up, and these were the new models we were given.

While the new photocopiers may seem confusing, there might be a way that you can change the settings to photocopy newspaper articles more proficiently. Ask at one of our service desks for help with adjusting the light/dark settings on the photocopier when you go to photocopy again.

The library is my second home. You guys are great.

Why thank you. We strive to be a place for everyone in our community to come in and hang out awhile.

If you have any ideas on how we can better serve you, please share them with us in our Suggestion Box or through our Contact page.

Amazing. I love the library. No suggestions.

Glad to hear that you are pleased with what we are doing. We will try to do what we can with a small budget and staff.

Please share any suggestions you do have in the future with us! We are always looking for feedback. Check out our Contact page for who to get in touch with or feel free to drop another suggestion in our Suggestion Box.

Have Pinterest Craft Sessions monthly.

Your suggestion was passed on to our adult programming coordinator.

We’ll see what we can do since the amount of craft suggestions from Pinterest seems endless!

Be sure to keep an eye on our newsletter for more crafty programs.

Just wanted you to know how friendly everyone on staff is here compared to Northlake’s Library!

Thanks for the collective pat on the back! We are happy to hear that our staff is treating you well.

We do strive to make this Library a place where anyone feels welcome and comfortable. We will keep up the good work and try to improve as well.

The layout of computer stations to lighting is TERRIBLE! I cannot see the keyboard. I can adjust the screen, but not the keyboard. Nice try. Please do over (or use a designer next time.)

We are sorry to hear that you are having issues with our computer area. We do have a few ideas in the works to improve this area, and will be looking to implement them to our computer layout in the future.

We will also have to research the costs and consider hiring an interior designer and/or architect to help us make our public areas more user-friendly and visually appealing.

Please let a librarian at one of our Info Desks know that you are having viewing issues, and we will do we can to accommodate your request.

Get more signs showing where the library is located on surrounding streets like Grand Ave/Mannheim Rd in north, south, east and west directions.

We realize that this is a problem, and we want everyone to able to find the Library easily!

We are looking into getting more directional signs posted on the nearby streets to make it easier for people to find the Library. We are also inquiring into getting a digital sign in front of the Library out on Grand Ave.

More classes on cooking and making homemade creams and lotions!

We're happy to hear that you enjoy our crafting programs. These are some of most popular type of programs, and we will continue to offer them throughout the year.

We will pass on your suggestion to our adult programming coordinator.

You should have Franklin Park Library tours for beginners.

We like this idea. In past years, we offered library tours during National Library Week.

While we do not have regular formal tours, you can always ask at one of our Information Desks for a tour around the building and to see the highlights of our collections. We can also guide you around our Digital Library, and help you explore those collections as well.

What about a phone booth for cell phone users? This is especially needed where the weather is bad and when someone wants to be seated.

We will pass your suggestion on to library administration.

We realize that the size of our lobby can be limiting and make it difficult to use your cell phone quietly. You can use your cell phone in the library as long as you respect others and moderate your volume.


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by Dr. Radut